Shipping policy

This Shipping Policy applies to all orders placed through our online store. By placing an order, you agree to the terms below regarding processing, shipping, and delivery.

Order Processing Time

  • Orders are processed within 1–3 business days after payment is received, unless otherwise stated on the product page. Processing time does not include weekends or public holidays.
  • During peak seasons or sales events, processing may take longer, and any delays will be communicated on our website or by email where possible.

Shipping Methods and Costs

  • We offer standard and, where available, express shipping options. Shipping methods, carriers, and fees are displayed at checkout based on your shipping address and order details.
  • Shipping costs are calculated based on factors such as destination, shipping method, and order weight or value. Any free-shipping thresholds or promotions will be clearly indicated at checkout or on our website.

Shipping Areas

  • We currently ship to selected countries and regions. Available destinations for your order will be shown at checkout.
  • If your location is not available at checkout, we are unable to ship to that address at this time.

Delivery Time Estimates

  • Estimated delivery time is calculated from the date your order is shipped, not from the date it is placed.
  • Delivery times vary by destination and chosen shipping method. Standard shipping may take approximately 1-3 business days domestically and 3-5 business days for international orders; express options, where available, are usually faster but not guaranteed.

International Shipping, Duties and Taxes (If Applicable)

  • International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are typically the responsibility of the recipient and are not included in our product prices or shipping fees.
  • Customs processing can cause additional delays beyond our control. Please contact your local customs office for more information on potential charges.
  • If an international shipment is refused, delayed, or returned due to unpaid duties, taxes, or customs fees, the customer will be responsible for any resulting costs, and original shipping fees will not be refunded.
  • International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are typically the responsibility of the recipient and are not included in our product prices or shipping fees.
  • International orders may be subject to customs duties, import taxes, VAT, and other fees imposed by the destination country. These charges are generally the responsibility of the recipient and are not included in our product prices or shipping fees.
  • For shipments to countries other than the United States, orders are generally shipped on a Delivered Duty Unpaid (DDU) basis. This means that any applicable customs duties, import taxes, VAT, or other fees imposed by the destination country are the responsibility of the recipient.
  • Customs authorities may assess or re-calculate duties and taxes at their discretion, and delivery may be delayed as a result. Such charges and delays are beyond our control.
  • For orders shipped to the United States, shipments are generally sent on a Delivered Duty Paid (DDP) basis. This means that applicable customs duties and import taxes are prepaid by us, and no additional charges are expected to be collected from the recipient upon delivery.
  • This does not apply to shipments sent on a DDP basis, including most orders shipped to the United States.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email that includes tracking information, where available.
  • Tracking updates may take some time to appear after dispatch, depending on the carrier’s system and your location.

Shipping Restrictions

  • Certain products may be subject to shipping restrictions due to size, weight, content, or local regulations. In such cases, some shipping methods or destinations may not be available at checkout.
  • We do not ship to P.O. boxes or restricted regions where our carriers cannot deliver, or where local laws prohibit shipment of specific items.

Delayed, Lost, or Damaged Shipments

  • While we strive to ensure timely delivery, delays may occur due to carrier issues, customs processing, weather conditions, or other factors beyond our control.
  • If your order appears lost or arrives damaged, please contact us within 5 business days of the estimated delivery date or receipt, providing your order number and, if applicable, photos of the damage so that we can assist with an investigation and, where applicable, a refund or other resolution in accordance with our policies and applicable law.
  • Except where otherwise required by applicable law (including European Union consumer protection laws), responsibility for the shipment transfers to the customer once the order has been handed over to the carrier.

Returns, Exchanges and Refunds

  • For information about returns, exchanges, and refunds related to your order, please refer to our Returns Policy. Shipping fees are generally non‑refundable unless otherwise stated or required by applicable law.
  • If a return is approved, you may be responsible for return shipping costs unless the return is due to our error or a defective product, as described in the Returns Policy.

Address Accuracy and Failed Deliveries

  • Please ensure that your shipping address and contact details are complete and accurate at the time of purchase. We are not responsible for non‑delivery due to incorrect or incomplete address information provided by the customer.
  • If an order is returned to us due to an incorrect address, refusal, or failure to collect, we may offer to reship the order at your expense or issue a refund minus original shipping costs,If an order is returned to us due to an incorrect address, refusal, or failure to collect, we may offer to reship the order at your expense or issue a refund minus original shipping costs, in accordance with our published policies and applicable law.
  • We are not responsible for delays, loss, or additional costs resulting from incorrect address information provided by the customer.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us at:

  • Email: info@lavelkobe.com
  • Address: ZIP:655-0016   TAKAMARU, TARUMI-KU,KOBE, HYOGO, JAPAN

We will do our best to respond within a reasonable time frame on business days.